Full Description

Gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It explains the requirements of BS 15000 for service reports, so that the right kind of information is provided at the right time to the right people, meeting the requirements of BS 15000.

Product Details

Published: 06/01/2005 ISBN(s): 0580446360 Product Code(s): 30124736