Full Description

This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.

Also available as part of KIT 32.

Product Details

Published: 06/30/2006 ISBN(s): 0580479234 Number of Pages: 76 Product Code(s): 30149432