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BS PD 0015:2002
M00000060
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BS PD 0015:2002 IT service management. Self-assessment workbook
standard by BSI Group, 11/11/2002
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Full Description
This workbook provides a means of assessing the quality of processes in BS 15000 parts 1 and 2 and in BIP 0005 "The Management guide to IT service management".Also available as part of KIT 32.