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BS BIP 0005:2004
M00000150
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BS BIP 0005:2004 A Managers' guide to service management
Handbook / Manual / Guide by BSI Group, 01/01/2004
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Provides a common basis for organizations to deliver services and enhance current business practice in the delivery and use of IT equipment and services. The publication is a re-formatted, re-printed and slightly updated version of PD 0005:2003.Also available as part of KIT 32.