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BS 07/30166081 DC
M00000002
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BS 07/30166081 DC BS EN 14012. Postal services. Quality of service. Complaints handling principles
standard by BSI Group, 07/25/2007
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Cross References:
ISO 10002:2004
ISO 9004:2000
CEN Guide 6
All current amendments available at time of purchase are included with the purchase of this document.